Why chasing KPIs can be bad for business

By Ross Gittins
Updated August 21 2017 - 6:08am, first published 6:04am
EXECUTIVE PAY OUTS PAYOUT PAY OUT BONUS BONUSES MANAGEMENT PHOTO ILLUSTRATION. AFR . 041115 . MONTAGE KARL HILZINGER .  GENERIC BRIEFCASE WITH DOLLARS ON THE COMBINATION LOCK 
--- AFR FIRST USE ONLY ---
EXECUTIVE PAY OUTS PAYOUT PAY OUT BONUS BONUSES MANAGEMENT PHOTO ILLUSTRATION. AFR . 041115 . MONTAGE KARL HILZINGER . GENERIC BRIEFCASE WITH DOLLARS ON THE COMBINATION LOCK --- AFR FIRST USE ONLY ---

In decades to come, when the history of business endeavour in the early part of the 21st century is written, I predict it won't be kind to the great management fad of "metrics".

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