Picton business owners have mixed response to NBN service

That Office Place owner Ren Moolhuyzen is pleased his internet, phone and eftpos works well under NBN.
That Office Place owner Ren Moolhuyzen is pleased his internet, phone and eftpos works well under NBN.

Some Picton businesses have the luck of the draw when it comes to internet service.

Others aren’t so lucky.

The National Broadband Network has be rolled out across Picton and more than 1,700 homes and businesses can access the fixed line technology.

The Advertiser asked several Picton business owners about the quality of the service and there was a mixed response.

That Office Place owner Ren Moolhuyzen said he was on a 23mbps plan. 

“We have everything going through it – phone calls, Eftpos, security, and internet. 

“We are happy with our service.

“We're saving about $70 - $80 a month.”

The Little Workshop manager Alwyn Van Zyl said the business phone dropped out in the first month after connecting to the NBN.

“We used to have an issue last year,” he said.

“But we got onto our provider and everything was sorted out.”

Picton Newsagency assistant Sheree Cosgrove said her two business phone lines were recently connected and “worked perfectly’.

However, Katie Webster, the manager at Forest of Wisdom said the service was “iffy”.

“The internet can be slow and our phone and Eftpos machine can drop out,” she said.

“We rely on our Eftpos machine for 90 per cent of our sales.”

R Coffee staff member Rebecca Kakwani said the Eftpos service “dropped out all the time”.

“It can drop out up to 20 times a day,” she said. “Customers then think their is something wrong with their card.”

Smoke and Grill owner Effie Schembri said her business was experiencing teething issues after connecting to the NBN this week.

She said the phone reception had dropped out a couple of times but since then had worked.

Bounchanh Saenphoumy is opening a Thai restaurant in Picton and has tried to get his phone number connected though Telstra without much luck.

“This is pathetic and very unhelpful to a small business,” he said.

NBN spokeswoman Lynette Keep said any business owner or resident who experienced issues with their NBN services should contact their retail service provider.

“We refer people to their retail service provider in the first instance for first level diagnosis not to abdicate responsibility; but to ensure the best possible customer experience,” she said.

“What many people do not know is that the NBN access network is only one link in the chain to provision and deliver a phone or internet service.

“Where a fault is determined to be in our network you have our commitment we will own and rectify the issue.

“We work very closely with our retail partners to ensure the best possible outcome for the end user.”

Hume MP Angus Taylor encouraged anyone with NBN inquiries or who wanted information on how to connect to the NBN to contact their local internet service provider.

“We did a walk along Argyle Street a few weeks ago and spoke face-to-face with two dozen small businesses,” Mr Taylor said.

“Many reported easy connection processes and an improvement in their internet speeds,” Mr Taylor said.

“Some business owners said they had needed to update handsets and eftpos equipment.

“One business had to replace a line because of drop-outs in the connection and in another case an on-street node needed to be correctly sealed to prevent water seepage.

“We had an overwhelmingly positive response and are grateful for the friendly feedback.”