Coles Macarthur stores introduce ‘Quiet Hour’ to make shopping easier

Coles stores in Macarthur have introduced 'Quiet Hour', a low sensory shopping experience.
Coles stores in Macarthur have introduced 'Quiet Hour', a low sensory shopping experience.

A Camden Coles store manager has praised ‘Quiet Hour’ being introduced to Macarthur.

The shopping experience for people who have conditions such as Autism was introduced at 10 local stores yesterday (September 11) to make grocery shopping easier for customers who struggle in a heightened sensory environment.

Quiet Hour promotes reduced noise and lighting in store for 60 minutes each Tuesday morning.

Coles Camden store manager Tim Daley said yesterday’s initiative launch was a success.

“It was a great start to such a great iniaitive and our team has a 100 per cent commitment to Quiet Hour,” he said.

“We’ve already had some good customer feedback and there is a great sense of pride from our team to run the initiative.

“It’s quite peaceful in a large retail shop when the music is turned down and the lights are dimmed.”

Coles launched the initiative at 20 NSW stores last November and brought the initiative into an additional 56 supermarkets this week.

Coles at Mount Annan, Camden, Harrington Park, Narellan, Willowdale, Macquarie Fields, Picton, Ingleburn, Macarthur Square and Campbelltown now offer Quiet Hour shopping each Tuesday between 10.30am and 11.30am.​

  • We want to hear what you think. Submit a letter to our editor Roma Dickins or write to rdickins@fairfaxmedia.com.au