Macarthur Cancer Therapy Centre receives positive results in outpatient survey

Associate Professor Stephen Della-Fiorentina, Nurse Unit Manager Denise Burns and patient Mary Lyons

Associate Professor Stephen Della-Fiorentina, Nurse Unit Manager Denise Burns and patient Mary Lyons

Cancer journeys are difficult for everyone and a high-quality help and support is vital for a strong recovery.

And high-quality support is just what patients will find at Campbelltown Hospital's Macarthur Cancer Therapy Centre, which has once again performed well in the Bureau of Health Information's 2019 Outpatient Cancer Clinic Survey.

The survey interviewed 13,000 cancer patients from almost 50 outpatient clinics in 2019 about their experiences of care.

The Campbelltown facility ranked above the state average in several categories.

This comes as no shock to Leppington grandmother Mary Lyons, who said from her very first visit to the facility that she felt safe, comforted and supported.

"I didn't know what to expect on my first day," said Mrs Lyons, who is receiving treatment for pancreatic cancer.

"The staff immediately made me feel welcome and comfortable. Right from the start I felt supported.

"The nurses introduce themselves at the start of every visit and I have gotten to know them.

"They are just fantastic. I am receiving excellent care."

This is the sixth consecutive year the facility has ranked above the NSW average in a range of measures featured in the survey.

Macarthur Cancer Therapy Centre director Associate Professor Stephen Della-Fiorentina said he was extremely proud of the staff's continued excellence in providing outstanding, high-quality and personalised care to their patients.

"To stay on top over six years is a remarkable achievement and a testament to our fantastic staff who go above and beyond for their patients every day," he said.

"Their efforts have created a true centre of excellence in patient care and comfort.

"I congratulate our wonderful team on this achievement. To be recognised by more than 2500 of our patients over six consecutive years is a great honour.

"I thank everyone for their commitment to their patients, families and carers and for their dedication to providing consistent, high-quality care.''

The survey found 98 per cent of patients would speak highly of their clinic experience and 94 per cent of patients had enough time with their health professionals - both very high results in key areas.

The Campbelltown site also performed above average in when it came to health professionals 'definitely' knowing enough about the patient's medical history, and having their appointment start withing 30 minutes of the scheduled start time.

Campbelltown was not significantly below the state average of patients who selected the most positive option on any of the report's six key questions, a stark contrast to the Westmead Breast Cancer Institute, which scored below the state average in five of the six questions.

Mrs Lyons said Macarthur Cancer Therapy Centre's accolade was "not a surprise".

"I am so happy for all the staff," she said.

"This is a place of hope and happiness and I am so thankful that I am receiving care here."

This story Macarthur Cancer Therapy Centre receives positive results in outpatient survey first appeared on Campbelltown-Macarthur Advertiser.